Terms and Conditions hl365 –
Malaysia User Guide

1Acceptance of Terms of Use

By registering an account, logging in, or using any service provided by hl365, you hereby agree to be fully bound by the Terms and Conditions stated in this document. This agreement is as valid and enforceable as a physically signed written contract.

Hl365 reserves the right to change, add, or amend any part of these Terms and Conditions at any time without prior notice. As a member, it is your responsibility to review this page periodically to ensure you are always following the latest version of the terms currently in effect.

These Terms and Conditions govern the relationship between hl365 and every user of the platform, covering all services including online gaming, sports betting, promotions, the VIP Programme, and all other features provided under the hl365 brand.

2Member Eligibility

To register and use the hl365 platform, every individual must meet the following eligibility requirements without exception:

• Age 18 years and above at the time of registration and while using the platform.
• Be an individual capable of making independent legal decisions.
• Not subject to any legal restrictions in the country or territory where you reside.
• Register only one (1) personal account; multiple account registrations are strictly prohibited.
• Have not previously been banned or had an account suspended by hl365 for breaching the terms.

Hl365 reserves the right to request age and identity verification at any time through the KYC (Know Your Customer) process. Members are required to submit valid identity documents such as a MyKad or passport upon request. Failure to submit the required documents within the stipulated period may result in account suspension.

3Registration and Account Management

Every member is fully responsible for ensuring that the information registered is accurate, complete, and up to date. Information required during registration includes your full name as per official documents, an active Malaysian mobile number, and a valid email address.

A hl365 account is personal and may not be shared, transferred, or used by any third party. Each member is fully responsible for all activities carried out under their own account.

• Passwords must contain at least 8 characters, including uppercase letters, lowercase letters, and numbers.
• Members are advised not to share their password with anyone, including hl365 staff.
• Any suspicious activity must be reported to the hl365 support team immediately.
• Hl365 will not be held responsible for any losses resulting from passwords that are shared or compromised due to the member's own negligence.

Hl365 uses 256-bit SSL encryption technology and a two-factor authentication (2FA) system that can be enabled for enhanced account security. Members are encouraged to activate this additional security feature via their account settings.

4Deposits and Withdrawals

Hl365 accepts deposits via a range of local Malaysian payment methods including online bank transfers, e-wallets, and supported instant payment methods. All transactions are processed in Malaysian Ringgit (MYR).

Deposit Limit: The minimum deposit is RM 10.00 per transaction. There is no maximum deposit limit for standard accounts; however, accounts that have not completed full KYC verification are subject to lower deposit limits.

Withdrawal of Funds: Withdrawals are processed automatically within 5 minutes for fully verified accounts. The minimum withdrawal is RM 30.00 and the maximum is RM 50,000.00 per day for standard accounts. VIP members enjoy higher daily withdrawal limits depending on their respective VIP tier.

• Withdrawals may only be made to a bank account registered under the same member's name.
• Hl365 reserves the right to request additional verification before approving withdrawals that exceed certain limits.
• Any attempt to withdraw funds using unauthorised methods will result in immediate account suspension.
• Transaction fees, if any, will be communicated to members before the withdrawal is processed.

5Bonuses, Promotions & Rewards

Hl365 offers a variety of bonuses and promotions from time to time to reward our loyal members. Each bonus and promotion is subject to its own wagering (rollover) requirements, which will be clearly stated in the respective promotion terms.

General Bonus Terms:

• Each member is entitled to claim the welcome bonus once only upon first registration.
• Bonuses cannot be directly converted to cash without fulfilling the specified rollover requirements.
• Hl365 reserves the right to cancel any bonus if there is evidence of abuse or fraud.
• Using multiple accounts to claim the same bonus is strictly prohibited and will result in the termination of all accounts involved.
• Rollover requirements must be met within the stipulated time frame; expired bonuses will be automatically forfeited.

The hl365 VIP Programme offers exclusive rewards to members who meet the eligibility criteria based on total wagering and loyalty. Full details of the VIP Programme can be found on the VIP hl365.

6Game Rules and Member Conduct

All games on the hl365 platform use a Random Number Generator (RNG) certified by independent auditing bodies. The outcome of each game is final and cannot be disputed unless a clear technical error has occurred.

Members are required to conduct themselves in a polite and responsible manner while using the hl365 platform. The following behaviours are strictly prohibited:

• Using any automation software, bots, scripts, or third-party tools to assist in gameplay.
• Colluding with other members to cheat in live casino games or sports betting.
• Exploiting any bugs or system vulnerabilities discovered; members are required to report them to hl365 immediately.
• Attempting to launder illicit funds through the hl365 platform.
• Threatening, insulting, or behaving rudely towards hl365 support staff.

Hl365 reserves the right to investigate any account suspected of involvement in fraudulent activity. During the investigation, the relevant account may be temporarily suspended without prior notice.

7Account Termination and Suspension

Hl365 reserves the right to suspend or terminate the account of any member at any time should there be a breach of these Terms and Conditions. The decision to terminate an account by hl365 is final.

An account may be terminated under the following circumstances:

• Confirmation that the member is under 18 years of age.
• Submitting false information or committing identity fraud during registration.
• Using multiple accounts to obtain bonuses or gain unauthorised advantages.
• Engaging in fraudulent activity, money laundering, or any other criminal activity.
• Repeated violations of game rules or the member code of conduct.

Members who wish to voluntarily close their account may contact the hl365 support team via live chat. Any remaining balance in the account will be processed for withdrawal once all conditions are met and there are no active investigations related to the account.

8Changes to Terms and Liability Disclaimer

Hl365 reserves the right to change, amend, or update these Terms and Conditions at any time. Significant changes will be communicated to members via an in-platform notice or registered email. Continued use after the date of any change constitutes acceptance of the updated terms.

Hl365 is not liable for any losses arising from service disruptions caused by factors beyond our control, including technical failures, network issues, natural disasters, or other force majeure events.

The hl365 platform is provided "as-is". While hl365 strives to ensure the platform operates without interruption at all times, we do not guarantee that the service will be entirely free from errors or disruptions.